Last Updated: 2 November 2026
1. Introduction
At Vertical Hydro Farms, we aim to ensure that all hydroponic towers, nutrient solutions, accessories and other products are packaged and delivered safely to our customers.
This Shipping & Delivery Policy explains our order processing, shipping procedures, delivery timelines, shipping charges and delivery-related responsibilities.
2. Delivery Locations
We currently accept orders for delivery within serviceable locations across India.
Delivery availability depends on courier coverage, product dimensions, destination and transportation facilities.
For locations outside standard courier coverage, customers may contact our team to confirm delivery availability.
3. Order Processing
Orders are processed after successful payment confirmation or after acceptance of an agreed payment arrangement.
Order processing includes:
- Order verification.
- Payment confirmation.
- Product availability verification.
- Product preparation and packaging.
- Dispatch to the assigned courier partner.
Processing times may vary depending on product availability, order quantity and operational requirements.
4. Estimated Delivery Time
Estimated delivery timelines will be displayed on the relevant product page, during checkout or in order communications.
For products displaying an estimated delivery period of up to 7 business days, this estimate is subject to the destination and courier serviceability.
The actual delivery date may vary due to:
- Courier delays.
- Remote delivery locations.
- Weather conditions.
- Public holidays.
- Transportation disruptions.
- Incorrect delivery information.
- Other circumstances beyond reasonable control.
If a material delay occurs, we will make reasonable efforts to inform the customer.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.
Certain products, offers or bulk orders may qualify for free shipping.
For example, eligible bulk orders may receive free shipping where this benefit is expressly advertised.
Any applicable shipping charges will be communicated before payment.
6. Packaging and Dispatch
We take reasonable precautions to package products appropriately before dispatch.
Hydroponic tower sections and related products may be packaged separately or together depending on the product configuration.
Customers should retain the original packaging until the delivered products have been inspected.
7. Tracking Information
Where tracking facilities are available, shipment tracking information may be shared through:
- Email.
- SMS.
- WhatsApp.
- Order tracking facilities.
- Other authorised communication channels.
Customers may use the tracking reference to monitor their shipment.
Tracking information is provided by the relevant logistics provider and may not update continuously.
8. Customer Responsibilities
Customers must provide accurate delivery information when placing an order.
Please ensure that:
- The recipient’s name is correct.
- The mobile number is active.
- The delivery address is complete.
- The PIN code is accurate.
- Someone is available to receive the shipment.
We are not responsible for delivery failures caused by incorrect or incomplete customer-provided information, subject to applicable law.
If a shipment is returned because of an incorrect address, repeated failed delivery attempts or customer unavailability, additional shipping charges may apply where legally permissible and communicated to the customer.
9. Inspection Upon Delivery
Customers should inspect the shipment immediately after delivery.
Please check:
- External packaging condition.
- Number of packages received.
- Tower sections.
- Visible cracks or breakage.
- Signs of transportation damage.
- Missing items.
If the product appears damaged, customers should photograph the package and product before discarding the packaging.
10. Reporting Transit Damage
Any visible damage during transportation or delivery should be reported to our support team as soon as possible.
We recommend reporting visible damage within 48 hours of delivery to facilitate documentation and courier investigations.
Customers should provide:
- Order number.
- Delivery date.
- Photographs of the package.
- Photographs of the damaged tower.
- Unboxing video, if available.
- Description of the damage.
Our team will review the information and determine the appropriate remedy under the applicable Return, Replacement and Warranty Policies and Indian consumer law.
The 48-hour recommendation is not intended to extinguish any statutory consumer remedy.
11. Incorrect or Missing Products
If an incorrect product or an item missing from the confirmed order is received, customers should contact us promptly.
We will verify the order and investigate the issue.
Where the error is attributable to us, we will arrange an appropriate resolution in accordance with applicable law.
12. Delivery Delays
We make reasonable efforts to dispatch and deliver orders within the estimated period.
However, delays may occur due to circumstances beyond our control.
If your order has not arrived within the communicated delivery estimate, please contact our support team with your order number.
Where applicable consumer law requires a refund or another remedy for delayed delivery, we will comply with those requirements.
13. Failed Delivery and Returned Shipments
A shipment may be returned to us when:
- The address is incorrect.
- The recipient is unavailable.
- Delivery is repeatedly refused.
- The location is not serviceable.
- The courier cannot complete delivery.
We will contact the customer where reasonably possible to determine the next steps.
Any additional shipping charges for reshipment will be communicated before the reshipment is arranged.
14. Contact Information
For shipping and delivery assistance:
Business Name: Vertical Hydro Farms
Email: support@verticalhydrofarms.com
Phone: +91 93803 60225
Website: https://verticalhydrofarms.com
Vertical Hydro Farms appreciates your trust and aims to ensure a smooth delivery experience.