Last Updated: 2 November 2026

1. Introduction

Vertical Hydro Farms provides a limited voluntary warranty for eligible hydroponic tower structures sold through our website.

This Warranty Policy explains the scope of the voluntary warranty, covered circumstances, exclusions and claim procedures.

Customers are advised to read this policy carefully before purchasing and installing a hydroponic tower.

2. Scope of Warranty

The voluntary warranty offered by Vertical Hydro Farms applies exclusively to the hydroponic tower structure.

The warranty is limited to the tower itself and does not extend to individual components, accessories, electrical equipment, consumables or other supplied parts.

The tower structure is the only product category covered by our voluntary warranty.

3. Warranty Coverage

The voluntary warranty is intended to address qualifying physical damage to the tower structure that is established to have occurred during transportation or delivery.

Examples include:

  • Tower sections arriving broken during delivery.
  • Tower sections arriving cracked due to transportation impact.
  • Structural breakage identified upon receipt.
  • Other verifiable physical damage to the tower structure occurring before delivery to the customer.

All claims are subject to verification and the applicable warranty period.

4. Items and Components Not Covered

No separate voluntary warranty is provided for individual parts, components or accessories supplied with the tower.

The following are excluded from the company’s voluntary warranty:

  • Submersible pumps.
  • Water reservoirs and tanks.
  • Pipes and tubing.
  • Connectors and fittings.
  • Net pots.
  • Coco discs and growing media.
  • Seeds.
  • Nutrient solutions.
  • Electrical accessories.
  • Power adapters.
  • Other accessories or consumables.

The absence of a voluntary warranty on these items does not remove any statutory consumer protection rights applicable to defective or non-conforming goods.

5. Customer-Inflicted Damage

Damage caused by customer actions after delivery is not covered by the voluntary warranty.

This includes:

5.1 Drilling and Additional Holes

Any holes drilled or cut into the tower structure by the customer, including additional planting holes or modifications, are excluded.

5.2 Cutting and Structural Modification

Cutting, reshaping, bending or otherwise modifying the original tower structure is excluded.

5.3 Physical Breakage

Breakage resulting from accidental dropping, impact, excessive force, mishandling or improper assembly after delivery is excluded.

5.4 Unauthorised Alterations

Any structural modification performed without our written approval is excluded.

6. Other Warranty Exclusions

The voluntary warranty does not cover:

  • Damage resulting from incorrect installation.
  • Damage resulting from misuse or negligence.
  • Damage caused by unsuitable tools.
  • Damage caused by improper storage.
  • Damage caused by improper transportation after delivery.
  • Damage caused by unauthorised repair or modification.
  • Normal wear and tear.
  • Cosmetic changes resulting from normal use.
  • Damage caused by environmental conditions beyond the intended product specifications.

7. Warranty Claim Procedure

Customers who receive a tower with visible transportation damage should contact Vertical Hydro Farms promptly.

The following information should be provided:

  1. Customer name.
  2. Order number.
  3. Date of purchase.
  4. Date of delivery.
  5. Description of the damage.
  6. Clear photographs of the damaged tower.
  7. Photographs of the outer packaging.
  8. Unboxing video, if available.

We recommend reporting visible delivery damage within 48 hours of receiving the product.

This recommendation is intended to assist with evidence collection and courier claims. It does not override statutory rights.

8. Verification and Inspection

All warranty claims will be reviewed before a voluntary warranty remedy is approved.

Our team may examine:

  • The nature of the damage.
  • The location of the damage.
  • Photographs and videos.
  • Packaging condition.
  • Signs of transportation impact.
  • Signs of customer modification.
  • Signs of improper handling.

We may request additional evidence or arrange inspection where reasonably necessary.

A claim may be declined under this voluntary warranty where evidence establishes that the damage resulted from customer-inflicted modifications, misuse or another excluded cause.

9. Warranty Remedy

Where a claim is approved under the voluntary warranty, Vertical Hydro Farms may provide an appropriate remedy for the affected tower structure.

Depending on the circumstances, this may include:

  • Replacement of the affected tower structure.
  • Replacement of the affected tower section, where appropriate.
  • Another mutually agreed resolution.

The remedy will be determined based on the nature of the damage, product availability and applicable law.

10. Warranty Period

The applicable voluntary warranty period must be stated on the product page, quotation, invoice or other written purchase confirmation.

Warranty Period: 1 year.

The warranty period, once communicated and agreed for a purchase, will not be reduced retrospectively.

11. Warranty Conditions

To qualify for voluntary warranty consideration:

  • The product must have been purchased from Vertical Hydro Farms or an authorised seller.
  • The customer must provide valid purchase information.
  • The reported damage must fall within the stated coverage.
  • The claim must be supported by reasonable evidence.
  • The claim must fall within the applicable warranty period.

12. No Guaranteed Agricultural Results

The warranty does not guarantee crop production, plant growth, harvest quantity, commercial returns or agricultural performance.

These results depend on environmental conditions, seed quality, sunlight, nutrient management, water quality, maintenance and other factors outside the Company’s control.

13. Statutory Rights

This Warranty Policy describes the voluntary warranty offered by Vertical Hydro Farms.

It does not limit or exclude statutory rights available to customers under the Consumer Protection Act, 2019 or other applicable Indian laws.

Nothing in this policy shall be interpreted as preventing a consumer from seeking a legally available remedy for defective, deficient, misdescribed or otherwise non-conforming goods.

14. Contact Information

For warranty-related questions or claims:

Business Name: Vertical Hydro Farms

Email: support@verticalhydrofarms.com

Phone: +91 93803 60225

Website: https://verticalhydrofarms.com

Vertical Hydro Farms aims to ensure that customers receive their hydroponic tower systems in acceptable condition and that genuine delivery-related issues are reviewed fairly.