Shipping Policy

At Vertical Hydro Farms, we strive to deliver your hydro farming towers and other products promptly and safely. This Shipping Policy outlines the terms and conditions regarding the shipping of our products.

1. Order Processing

1.1 Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

1.2 Order Confirmation: Upon placing an order, you will receive an email confirmation with details of your purchase. Please review this information carefully and contact us immediately if there are any errors.

2. Shipping Methods and Costs

2.1 Shipping Options: We offer a variety of shipping options to meet your needs. The available shipping methods will be displayed at checkout, along with the associated costs.

2.2 Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the items, the shipping method selected, and the destination. The total shipping cost will be displayed at checkout before you complete your purchase.

2.3 Free Shipping: We may offer free shipping promotions on certain products or order amounts. Details of these promotions will be advertised on our website.

3. Delivery Times

3.1 Estimated Delivery Times: Delivery times vary based on the shipping method selected and the destination. Estimated delivery times will be provided at checkout.

3.2 Delays: While we strive to meet the estimated delivery times, delays can occur due to unforeseen circumstances such as weather conditions, carrier delays, or high order volumes. Vertical Hydro Farms is not responsible for delays caused by external factors.

4. Shipping Destinations

4.1 Domestic Shipping: We ship to addresses within [Your Country]. Standard shipping options are available for all domestic orders.

4.2 International Shipping: We currently do not offer international shipping. We are working on expanding our shipping options and will update our policy when international shipping becomes available.

5. Order Tracking

5.1 Tracking Information: Once your order has shipped, you will receive an email with tracking information. You can use this information to track the status of your delivery.

5.2 Tracking Issues: If you experience any issues with tracking your order, please contact our customer support team at [Your Email Address] or [Your Phone Number] for assistance.

6. Shipping Address

6.1 Accuracy: Please ensure that your shipping address is correct and complete at the time of placing your order. Vertical Hydro Farms is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

6.2 Address Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate address changes, but we cannot guarantee that changes can be made once the order has been processed.

7. Damaged or Lost Packages

7.1 Damaged Packages: If your order arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

7.2 Lost Packages: If your package is lost in transit, please contact us and we will initiate an investigation with the carrier. If the package cannot be located, we will send a replacement or issue a refund.

8. Returns

For information on returns, please refer to our Return Policy.

9. Contact Us

If you have any questions or concerns about our shipping policy, please contact us

We appreciate your business and are committed to providing you with timely and reliable shipping services.

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