Return Policy

At Vertical Hydro Farms, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, you may return it under the following conditions:

1. Eligibility for Returns

1.1 Time Frame: You may return products within 30 days of the delivery date. Returns requested after 30 days will not be accepted.

1.2 Condition: To be eligible for a return, products must be in their original condition, unused, unaltered, and in their original packaging. Products that show signs of use, wear, or damage will not be accepted.

1.3 Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, must accompany the return.

2. Non-Returnable Items

2.1 Customized Products: Custom or personalized products are not eligible for return unless they are defective or damaged upon arrival.

2.2 Perishable Goods: Perishable items, including plants and seeds, cannot be returned.

3. Return Process

3.1 Initiating a Return: To initiate a return, please contact our customer service team at [Your Email Address] or [Your Phone Number] to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

3.2 Shipping the Return: Once you receive your RMA number, securely package the item(s) and include the RMA number inside the package. Ship the package to the following address:

Vertical Hydro Farms
[Your Return Address]
[City, State, ZIP Code]

You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe arrival of your return.

4. Refunds

4.1 Inspection and Processing: Once we receive your return, we will inspect the item(s) to ensure they meet the return eligibility criteria. This process may take up to 10 business days.

4.2 Refund Issuance: If the return is approved, we will issue a refund to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

4.3 Shipping Costs: Original shipping costs are non-refundable. If you received free shipping on your original order, a shipping charge may be deducted from your refund.

5. Exchanges

5.1 Exchange Eligibility: Exchanges are subject to product availability. If you wish to exchange an item, please contact our customer service team to ensure the desired item is in stock.

5.2 Process: Follow the same return process outlined above to return the original item. Once the return is received and inspected, we will process the exchange and ship the new item.

6. Damaged or Defective Items

6.1 Reporting: If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery. Provide your order number and a description of the issue, along with photos if possible.

6.2 Resolution: We will work with you to resolve the issue promptly, which may include sending a replacement, offering a repair, or issuing a refund.

7. Contact Us

For any questions or concerns regarding our return policy, please contact us

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